Our Services
Good Call Programme
Our Good Call programme provides volunteer telephone befrienders who make weekly telephone calls providing companionship, social interaction and support to someone who is socially isolated and lonely and who may have no one else they feel they can talk to.
On completion of an initial onboarding and training process, volunteer telephone befrienders are carefully matched with a service user and make a weekly ‘phone call for a friendly chat, providing a listening ear, companionship and additional support where needed through known health or social services agencies.
Postbox Programme
Our Postbox programme provides volunteer pen pals who write letters to service users who share similar interests and who enjoy writing and receiving personal letters. Receiving a handwritten letter or postcard can really brighten someone’s day, providing a vital link for someone who is lonely and socially isolated.
More than 2 million people in England over the age of 75 live alone, and more than a million older people say they go over a month without speaking to a friend, neighbour or family member. People can become socially isolated in different ways; family moving away, retirement, losing a spouse or friends, or through poor health.
Whatever the cause, it is easy to be left feeling alone and vulnerable which can lead to depression, loss of confidence and ultimately a decline in health and wellbeing. For reasons of independence or pride, lonely people can find it hard to reach out and ask for help.
- The ability to cope better with challenging situations and/or to engage with health and social care support services.
- Re-established social relationships and more activity outside the home.
- Extended independence.
- Enjoying a higher quality of life.